Reviews · In their words

The pond's still here. So are the people who built it.

Almost every job we take on comes through a neighbour, a friend, or a returning client. These are the people we work for — and what they've said since we started keeping notes. We publish reviews as written, good and grumbly, from Google, Checkatrade and direct email.

O Approved Oase Installer Reviews are published as written. We don't filter, edit or cherry-pick — what's here is what people said.
Trusted4.9 / 5 reviews Coverage~40-mile radius
All reviews

Forty-seven gardens.
Forty-seven stories.

Filter by the kind of work we did. Every review here is from a real client whose pond we built, restored or look after — most are within a forty-mile radius of Bungay. We update this page roughly once a season.

★★★★★ via Google
Pond restoration

Very pleased with Dave's work on my pond. He found a big hole which is now patched and filled — the fish and newts are happy and he cut back all the grasses. Easy to talk to, kept me informed and came out very quickly.

C
Cathy A.
Halesworth, Suffolk
Mar 2025
★★★★★ via Checkatrade
Waterfall & stream

A cascade that sounds like the one I remember as a child. David sketched four options on the kitchen table, came back two weeks later, and built the one we chose almost to the inch. The pump runs so quietly I forget it's there.

M
Margaret P.
Beccles, Suffolk
Feb 2025
★★★★★ Direct email
Quarterly maintenance

Five years with Pure Ponds and the water has never been clearer. They turn up the day they say, work cleanly, and explain things without making you feel stupid. The newts are still tenants.

R
Richard & Anne H.
Bungay, Suffolk
Jan 2025
★★★★★ via Google
New build · Wildlife pond

We had a flat lawn. David built us a pond that looks like it's been here thirty years. Dragonflies arrived the same summer. Quote was honest, no surprises, and he stayed for an hour afterwards explaining how to look after it.

J
Jane L.
Wortwell, Norfolk
Sep 2024
★★★★★ via Google
Oase Water Therapy

Years of pea-soup water and three other companies later — David diagnosed the filter, the dosing and the planting in one visit. Clear water within a month. The fish stopped hiding. Worth every penny.

P
Peter M.
Diss, Norfolk
Aug 2024
★★★★★ via Checkatrade
Seasonal deep clean

They came in waders on a freezing November morning, rehomed the koi in tubs, scrubbed everything down, replaced two seals on the filter, and put it all back together by dusk. The pond looks ten years younger.

N
Nigel B.
Harleston, Norfolk
Nov 2024
★★★★★ Direct email
Liner replacement

We'd inherited a thirty-year-old pond that leaked half its volume every fortnight. Pure Ponds drained it, kept all the fish safe in our greenhouse pool, relined and reshaped the shelves, and reinstated the planting in two days flat.

H
Helen & Tom W.
Loddon, Norfolk
Jul 2024
★★★★★ via Google
Formal courtyard pool

A contemporary rill in a small walled garden — exactly the proportions and the soft sound we'd asked for, and the brickwork is honestly a piece of art. It's the bit of the garden we sit by every evening.

E
Elizabeth K.
Bury St Edmunds
Jun 2024
★★★★ via Checkatrade
Maintenance visit

Excellent work, very thorough, fish all healthy. Only marking down because they had to reschedule once — though they were upfront about it and squeezed us in the same week. Will use again.

A
Andrew T.
Eye, Suffolk
May 2024
Showing 9 of 47 published reviews. Load more reviews
What clients mention

Quietly, the
same four things.

We read every review carefully — partly to spot what's working, partly to spot what isn't. Across forty-seven write-ups, four themes turn up again and again. They're the things we try hardest to get right.

— 01
Turning up when we said we would.

Mentioned in over half of all reviews. Punctuality, calls back, and being honest about a delay when one happens.

Mentioned · 26 / 47
— 02
Clean work, cleaner site.

Working in waders, treating fish and wildlife carefully, and leaving the garden tidier than we found it.

Mentioned · 22 / 47
— 03
An honest, itemised quote.

No upsells, no surprise extras. What we estimate is what you pay — and we tell you before the spade hits the soil.

Mentioned · 19 / 47
— 04
Explaining things without the jargon.

Ponds are part biology, part plumbing, part patience. Clients say we make all three understandable in plain English.

Mentioned · 17 / 47
Worked with us?

If your pond's settled in,
a few sentences go a long way.

We're a small practice. Reviews are how new clients find us — and how we keep ourselves honest. Whichever platform you'd rather use, we'll see it.

Free, no-obligation

Tell us about
your pond.

Whether it's a blank lawn waiting for water, or an old pond that needs rescuing — book a free site survey with David. We'll listen, walk the garden, and put a clear plan together. No high pressure, no hidden costs.

  • · On-site assessment
  • · Sketch & build options
  • · Written, itemised quote
  • · Honest advice on fish & wildlife