Pure Ponds
07772 611849 Request a survey
Pond services · Suffolk & Norfolk

Ponds built, restored, and looked after.

A specialist pond practice covering Suffolk, Norfolk and the wider East Anglian border. We design and build new ponds and water features, restore tired ones, and keep the water clear with routine maintenance, deep cleans and Oase Water Therapy. Free site survey, written quote, no obligation.

Jump to
  1. 01 Design & Build
  2. 02 Restoration
  3. 03 Maintenance & Deep Cleans
  4. 04 Oase Water Therapy
  5. 05 Waterfalls & Streams
  6. 06 Leak Detection & Repair
O Approved Oase Installer Specialists in Oase Water Therapy — algae & silt control, filter servicing and water-quality care for healthy, balanced ponds all year round.
Trusted 4.9 / 5 reviews Coverage ~40-mile radius
What we do

Six core pond services,
one practice.

Six things we do, day in and day out, for homeowners across Suffolk and Norfolk — from a single visit to put a pond right, to year-round care plans for established water gardens. Every job starts with a site visit and a written, itemised quote.

New build
— 01

Pond Design & Build

From a first sketch on the back of a napkin to a finished pond holding water. Formal pools, naturalistic wildlife ponds, koi systems and small reflective features — designed to fit the garden you actually have, not a catalogue page.

  • Initial site survey & concept sketch
  • Excavation & ground works
  • Butyl / EPDM box-weld liners
  • Edging in stone, planting or turf
  • Oase pumps, filtration & UV sized to the pond
  • Planting list & first-season stocking advice
Also known as new pond installation · garden pond builders Suffolk · koi pond construction · wildlife pond design Norfolk
Discuss a build
Restoration
— 02

Pond Restoration & Rebuilds

Inherited pond that's not aged well? Liner past its best, edges slumping, or it just never quite worked? We strip back, diagnose the underlying issue and rebuild — keeping the fish and wildlife safe in holding tanks while we work.

  • Full pond strip-out & rebuild
  • Failed liner replacement
  • Re-profiling banks & shelves
  • Fish & wildlife held safely on site
  • Filtration sized to current stock
  • Returned planted, balanced & running
Also known as pond rebuild · pond renovation · old pond restoration Suffolk · liner replacement Norfolk
Restore my pond
Care plan
— 03

Pond Maintenance & Deep Cleans

Routine visits to keep ponds clear, healthy and visible — and full deep cleans when sludge and silt have got the upper hand. We work in waders, treat fish and amphibians gently, and leave the water balanced rather than shocked.

  • Routine monthly or quarterly visits
  • Spring & autumn deep cleans
  • Sludge, silt & debris removal
  • Blanketweed & algae management
  • Planting cut-back & division
  • Care plans tailored to your pond
Also known as pond cleaning Suffolk · pond maintenance near me · garden pond service · pond clearance Norfolk
Book a visit
Oase specialist
— 04

Oase Water Therapy

As Approved Oase Installers we offer the full Water Therapy programme — diagnostic, treatment and ongoing care to bring water chemistry back into balance. Green water, persistent blanketweed, sluggish filters: the things that won't shift with a bottle of treatment.

  • Water testing & diagnostic report
  • Algae & blanketweed treatment programme
  • Silt control & bacterial dosing
  • Filter media replacement & servicing
  • UV clarifier & pump checks
  • Bespoke seasonal care plan
Also known as Oase Water Therapy · green pond water treatment · blanketweed control · pond filter service Suffolk
Clear my water
Water feature
— 05

Waterfalls, Streams & Water Features

Cascades and meandering streams that look like they belong, plus standalone features — pebble pools, rills and small reflective basins. Built into the garden's contours, engineered to run quietly, and sized so the pump doesn't fight the falls.

  • Naturalistic cascades & streams
  • Formal rills & reflective basins
  • Pebble pools & bubble fountains
  • Pump sizing & pipe routing
  • Lighting integration (low-voltage)
  • Sound-tuning — gentle to lively
Also known as garden waterfall builders · pondless waterfall installation · stream construction · water feature installation Suffolk
Plan a feature
Repairs
— 06

Leak Detection & Liner Repair

Pond losing water faster than evaporation can explain? We track leaks down methodically — checking the waterfall and pipework first, then the liner. Patches where they'll hold, full re-lines when they won't. Honest about which one your pond actually needs.

  • Drop-test & leak localisation
  • Pipework & pump-housing checks
  • Butyl & EPDM patch repairs
  • Full re-line where required
  • Edge & coping reseating
  • Fish held & returned safely
Also known as pond leak repair · pond liner repair Suffolk · garden pond fix · koi pond leak Norfolk
Find my leak
Also offered

Bits & pieces
around the edges.

Smaller jobs and adjacent services we take on alongside the main work — usually for existing customers, but happy to look at one-offs too.

Filter & pump servicing

Annual strip, clean and media swap for Oase & most other major brands.

Seasonal care plans

Quarterly or six-monthly visits, scheduled and priced up front — no surprises.

Aquarium install & care

Setup, maintenance and rescue for freshwater tanks — the indoor side of the practice.

Planting & wildlife advice

Marginals, oxygenators and lily selection — plus what to leave alone for the frogs.
How we work

Four steps,
no surprises.

Whether it's a single deep clean or a six-month build, the way we work is the same: come and look, write down what we'd do and what it costs, then turn up when we said we would and do it.

01

Phone or email

A short call to understand what you're working with — pond size, what it's doing, what you want it to do. Usually a same-day reply.

Free · 10 minutes
02

Site survey

David comes out, walks the garden, tests the water if relevant, and talks options. No hard sell, no obligation to book.

Free · 30–60 minutes
03

Written quote

An itemised quote within a few days — what's included, what isn't, how long it takes. You decide in your own time.

Within 3–5 days
04

The work itself

We turn up when we said. Clean working, fish and wildlife treated with respect, water balanced and running before we leave.

Scheduled to suit you
Where we work

Suffolk, Norfolk
& the border.

Based in Bungay on the Suffolk–Norfolk border. We cover roughly a 40-mile radius for routine maintenance, and travel further for builds. If you're nearby and not on the list, ask anyway — we usually can.

Towns we cover
  • Bungay NR35
  • Beccles NR34
  • Halesworth IP19
  • Diss IP22
  • Harleston IP20
  • Eye IP23
  • Loddon NR14
  • Wymondham NR18
  • Lowestoft NR32
  • Norwich NR1+
  • Stowmarket IP14
  • Framlingham IP13
  • Saxmundham IP17
  • Bury St Edmunds IP33
  • Great Yarmouth NR30
~40 mi radius
Common questions

Frequently
asked.

A handful of questions we get every week, answered straight. If yours isn't here, just call or drop us a line — David usually picks up.

Do you charge for a site survey?
No. The first visit and the written quote are free and carry no obligation. We'd rather come out, look at the pond, and tell you honestly whether we're the right people for the job — even if the answer is "actually, this is a small fix you could do yourself."
How far will you travel?
For maintenance and care plans, roughly 40 miles from Bungay — so most of Suffolk and Norfolk. For larger builds and restoration projects we'll travel further. If you're not sure, give us a postcode and we'll be straight with you.
What happens to my fish during a deep clean or rebuild?
They go into aerated holding tanks on site, with water taken from their own pond so the chemistry stays familiar. Frogs, newts and other wildlife are caught carefully and re-released into damp planting nearby. They're back in the finished pond before we leave.
My pond's gone bright green — can you fix it?
Almost always, yes. Green water is usually an algae bloom that responds well to the Oase Water Therapy programme — diagnostic testing, targeted treatment and filter media replacement. Blanketweed is a different beast and we treat that separately. A site visit will tell us which we're dealing with.
Do you maintain ponds you didn't build?
Most of our maintenance work is on ponds built by someone else, sometimes decades ago. We'll do an initial survey, get to know how it's been put together, and write a care plan from there.
How quickly can you come out?
For surveys, usually within a week. For maintenance work, within two weeks. New builds are booked further out — typically three to four months — though we'll always say honestly where we are at the time you ask.
Are you insured?
Yes — fully insured for public liability. We're a registered limited company (Pure Ponds Ltd, no. 17061466) and Approved Oase Installers. Happy to share certificates on request before any work starts.
Free, no obligation

Tell us about
your pond.

Whether it's a blank lawn waiting for water, an old pond that needs rescuing, or a leak you can't pin down — book a free site survey with David. We'll listen, walk the garden, and put a clear plan together. No high-pressure sales, no hidden costs.

  • · On-site assessment
  • · Sketch & build options
  • · Written, itemised quote
  • · Honest advice on fish & wildlife